Shipping policy
Shipping Policy
Last updated: September 3, 2026
Thank you for shopping at Creature Comforts (petperch.us). Below you'll find everything you need to know about how we ship your orders.
1. Processing Time
All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day. You will receive a confirmation email with tracking information once your order has shipped.
2. Shipping Times
As a dropshipping store, shipping times vary depending on the product and supplier location. Estimated delivery times are:
- United States: 7–15 business days
- Canada & UK: 10–20 business days
- International: 15–30 business days
These are estimates only and are not guaranteed. Delays may occur due to customs, carrier issues, or high-demand periods.
3. Shipping Costs
Shipping costs are calculated at checkout based on your location and the items in your cart. We occasionally offer free shipping promotions — check our store for current offers.
4. Order Tracking
Once your order ships, you will receive a tracking number via email. You can use this number to track your package through the carrier's website. Please allow 24–48 hours for tracking information to become active after you receive your shipping confirmation.
5. Customs, Duties & Taxes
For international orders, your package may be subject to customs fees, import duties, or taxes imposed by your country. These charges are the responsibility of the customer and are not included in our pricing or shipping costs. We are not responsible for delays caused by customs processing.
6. Lost or Stolen Packages
Creature Comforts is not responsible for packages that are lost or stolen after carrier confirmation of delivery. If your tracking shows delivered but you have not received your package, please:
- Check around your property and with neighbors
- Contact your local post office or carrier
- Wait 2–3 additional business days, as carriers sometimes mark packages delivered early
If you still cannot locate your package, contact us at support@petperch.us and we will do our best to assist you.
7. Incorrect Shipping Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error immediately after placing your order, contact us at support@petperch.us as soon as possible and we will attempt to correct it before shipment.
8. Split Shipments
If your order contains multiple items, they may ship separately from different suppliers. You may receive separate tracking numbers for each shipment. There is no additional shipping charge for split shipments.
9. Delays
Creature Comforts is not liable for shipping delays caused by circumstances beyond our control, including but not limited to weather events, carrier disruptions, customs holds, or public health emergencies.
10. Contact Us
If you have any questions about your shipment, please contact us at:
support@petperch.us
To use it: You're already on the Shipping policy page! Click into the editor and click the <> icon Select all, delete, paste the HTML above Click Save That's all four policies done — Refund, Privacy, Terms of Service, and Shipping — all with support@petperch.us linked throughout. 🎉 Here's the full Shipping Policy in HTML, ready to paste: ```html
Shipping Policy
Last updated: September 3, 2026
Thank you for shopping at Creature Comforts (petperch.us). Below you'll find everything you need to know about how we ship your orders.
1. Processing Time
All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day. You will receive a confirmation email with tracking information once your order has shipped.
2. Shipping Times
As a dropshipping store, shipping times vary depending on the product and supplier location. Estimated delivery times are:
- United States: 7–15 business days
- Canada & UK: 10–20 business days
- International: 15–30 business days
These are estimates only and are not guaranteed. Delays may occur due to customs, carrier issues, or high-demand periods.
3. Shipping Costs
Shipping costs are calculated at checkout based on your location and the items in your cart. We occasionally offer free shipping promotions — check our store for current offers.
4. Order Tracking
Once your order ships, you will receive a tracking number via email. You can use this number to track your package through the carrier's website. Please allow 24–48 hours for tracking information to become active after you receive your shipping confirmation.
5. Customs, Duties & Taxes
For international orders, your package may be subject to customs fees, import duties, or taxes imposed by your country. These charges are the responsibility of the customer and are not included in our pricing or shipping costs. We are not responsible for delays caused by customs processing.
6. Lost or Stolen Packages
Creature Comforts is not responsible for packages that are lost or stolen after carrier confirmation of delivery. If your tracking shows delivered but you have not received your package, please:
- Check around your property and with neighbors
- Contact your local post office or carrier
- Wait 2–3 additional business days, as carriers sometimes mark packages delivered early
If you still cannot locate your package, contact us at support@petperch.us and we will do our best to assist you.
7. Incorrect Shipping Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error immediately after placing your order, contact us at support@petperch.us as soon as possible and we will attempt to correct it before shipment.
8. Split Shipments
If your order contains multiple items, they may ship separately from different suppliers. You may receive separate tracking numbers for each shipment. There is no additional shipping charge for split shipments.
9. Delays
Creature Comforts is not liable for shipping delays caused by circumstances beyond our control, including but not limited to weather events, carrier disruptions, customs holds, or public health emergencies.
10. Contact Us
If you have any questions about your shipment, please contact us at:
support@petperch.us
``` **To use it:** 1. You're already on the **Shipping policy** page! 2. Click into the editor and click the **`<>`** icon 3. Select all, delete, paste the HTML above 4. Click **Save** That's all four policies done — Refund, Privacy, Terms of Service, and Shipping — all with `support@petperch.us` linked throughout. 🎉 CC Creature Comforts petperch.us Search General Plan Billing Users Payments Checkout Customer accounts Shipping and delivery Taxes and duties Locations Apps Sales channels Domains Customer events Notifications Metafields and metaobjects Languages Customer privacy Policies Candace Marley candacemarley@gmail.com Policies Return and cancellation rules Set conditions and fees for return and cancellation requests Default rules 30-day returns Cancel within 15 minutes Managed Markets EU Returns 14-day returns Cancel until fulfilled Add rule Rules can be used by self-serve returns and cancellations or other apps Written policies Policies are linked in the footer of checkout and can be added to your online store menu Return and refund policy Privacy policy Terms of service Shipping policy Contact information Legal notice No policy set Shipping policy Rich text editor 1
Order processing may take 1–3 business days and transit time to 3–7 business days for US suppliers, or 7-15 business days if sourcing overseas. We currentky do not ship internationally, to PO boxes, or to APO/FPO addresses.