Terms of service
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Return & Refund Policy
Last updated: September 3, 2026
Thank you for shopping at Creature Comforts (petperch.us). We want you and your pets to be completely satisfied with your purchase. Please read our return and refund policy carefully.
1. Returns
We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In the original packaging
- Accompanied by proof of purchase
To initiate a return, please contact us at support@petperch.us with your order number and reason for return. We will respond within 1–2 business days with return instructions.
2. Non-Returnable Items
The following items are not eligible for return:
- Perishable goods (e.g., pet food, treats)
- Items marked as final sale
- Personalized or custom-made products
- Items that have been used, washed, or altered
3. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery at support@petperch.us. Include your order number and photos of the damage. We will arrange a replacement or full refund at no cost to you.
4. Wrong Item Received
If you received the wrong item, contact us immediately at support@petperch.us and we will make it right with a replacement or refund.
5. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note that original shipping costs are non-refundable unless the return is due to our error.
6. Late or Missing Refunds
If you haven't received your refund within 10 business days, please:
- Check your bank account again
- Contact your credit card company — it may take time before your refund is officially posted
- Contact your bank
If you've done all of the above and still haven't received your refund, please reach out at support@petperch.us.
7. Exchanges
We only replace items if they are defective or damaged. To request an exchange, email support@petperch.us with your order details.
8. Return Shipping
Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
9. Contact Us
For any questions about your return or refund, please contact our support team at support@petperch.us. We're happy to help!
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Terms of Service
Last updated: September 3, 2026
Welcome to Creature Comforts (petperch.us). By accessing or purchasing from our store, you agree to be bound by the following terms and conditions. Please read them carefully.
1. General
By using our website, you confirm that you are at least 18 years of age, or that you have the consent of a parent or guardian. We reserve the right to refuse service to anyone at any time for any reason.
2. Products
We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction. Product descriptions, images, and pricing are subject to change without notice. We make every effort to display accurate product information, but we do not warrant that product descriptions or other content is accurate, complete, or error-free.
3. Pricing & Payment
All prices are listed in USD. We reserve the right to modify prices at any time without notice. Payment must be completed at the time of purchase. We accept all major credit cards, Shop Pay, and other payment methods available at checkout.
4. Orders & Fulfillment
We reserve the right to cancel or refuse any order at our discretion. If an order is cancelled after payment, a full refund will be issued. As a dropshipping store, fulfillment times may vary depending on supplier and shipping location. Estimated delivery times are provided as a guide only and are not guaranteed.
5. Shipping
Shipping times and costs vary by location and product. We are not responsible for delays caused by customs, carrier issues, or events outside our control. Please refer to our Shipping Policy for full details.
6. Returns & Refunds
Our return and refund policy is outlined in full on our Return & Refund Policy page. To initiate a return or refund, contact us at support@petperch.us.
7. Intellectual Property
All content on this site — including text, images, logos, and graphics — is the property of Creature Comforts or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use our content without prior written permission.
8. Limitation of Liability
To the fullest extent permitted by law, Creature Comforts shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our store or products. Our total liability to you shall not exceed the amount paid for the order in question.
9. Third-Party Links
Our store may contain links to third-party websites. We are not responsible for the content or practices of those sites and encourage you to review their terms and privacy policies.
10. Privacy
Your use of our store is also governed by our Privacy Policy, which is incorporated into these Terms of Service by reference.
11. Changes to Terms
We reserve the right to update or modify these Terms of Service at any time. Changes will be posted on this page with an updated date. Continued use of our store after changes are posted constitutes your acceptance of the revised terms.
12. Governing Law
These Terms of Service are governed by the laws of the State of Illinois, United States, without regard to conflict of law principles.
13. Contact Us
If you have any questions about these Terms of Service, please contact us at:
support@petperch.us
Mobile Terms of Service
Creature Comforts
Last updated: Sept. 9, 2026
The Creature Comforts mobile message service (the "Service") is operated by Creature Comforts DBA Petperch US (“Creature Comforts”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Creature Comforts’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Creature Comforts through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Creature Comforts. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to [insert your sending number] or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Creature Comforts mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to [insert your sending number] or email support@petperch.us.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.